Terms of Service

Effective October 4, 2026

These Terms govern your use of your CampVantage trip page, the Park's page, the plain-text AI view of your trip, CampVantage sign-in, the CampVantage connector for AI assistants, and the messages they send (the "Service"). For Parks located in Canada, the Service is provided by Insider Perks Digital Inc.; for all other Parks, by Insider Perks, Inc. ("Insider Perks", "we", "us"), in each case on behalf of the campground, RV park or other accommodation you booked with (the "Park"). By using the Service you agree to these Terms, to the Privacy Policy and to the terms incorporated in section 2. If you do not agree, do not use the Service.

1. Your reservation is with the Park, not with us

Your reservation is an agreement between you and the Park, governed by the Park's own rules, policies and booking terms, including those on deposits, payments, cancellations, refunds, changes, check-in and check-out, occupancy, pets, vehicles and conduct. Insider Perks is not a party to your reservation, does not take reservations and does not process reservation payments. The Service shows reservation information supplied by the Park and its reservation system; it may be incomplete, delayed or wrong. If anything differs from your confirmation or the Park's records, the Park's records control.

2. Other terms that apply

Your use of the Service is also subject to, and these Terms incorporate by reference:

• The Park's rules, policies and booking terms;
• The terms and policies of the reservation system the Park uses and any payment processor it uses;
• Google Maps and Google Earth Additional Terms of Service (https://maps.google.com/help/terms_maps/) and the Google Privacy Policy (https://policies.google.com/privacy), which apply to the maps, directions and places shown through the Service;
• The terms and policies of any AI assistant you use with the Service;
• The terms and policies of any other third-party tool, software, data source or service made available through Insider Perks or CampVantage, as they apply to the part of the Service that uses them.

If these Terms conflict with a third party's terms about the Service itself, these Terms control as between you and Insider Perks. We are not responsible for third parties' terms, policies, acts or omissions, and they may change without notice to us.

3. The Service does not change your reservation

Nothing you do on the Service changes, cancels, extends or upgrades your reservation unless the screen clearly says it is making that change and the Park confirms it. Links to manage your reservation open the Park's reservation system, under its terms. A request for a site change, early arrival, late departure, add-on, refund or anything else is only a request until the Park confirms it. Fees, refunds and cancellations are decided by the Park.

4. Requests and messages to the Park

Requests, arrival updates, feedback and messages you send through the Service go to the Park, which decides whether and how to respond. We do not guarantee that any message will be delivered, read or answered within any time, and the Park may not monitor the Service at all hours.

The Service is not for emergencies. In an emergency, call 911 or your local emergency number. For an urgent problem at the Park, call the Park you booked with directly.

5. Trip planning and information are estimates, not guarantees

The Service shows drive routes, distances, times, traffic, tolls, fuel economy, fuel prices and costs, gas stations, restaurants, attractions, campgrounds and RV parks along the way, weather, the night sky, events, opening hours, ratings, reviews and suggested plans. This comes from third parties, estimates and automated systems, including artificial intelligence, and may be wrong, out of date or unsuitable for you, your party or your vehicle.

• It is not navigation. Use a navigation system meant for driving, and obey road signs, traffic laws, closures and the instructions of authorities.
• Check that roads, bridges, tunnels, ferries and stops suit your vehicle, including height, weight, length, propane and towing restrictions. Routes are calculated for a car unless stated, and drive times do not account for towing or driving an RV.
• Fuel prices are reported by third parties and may have changed; fuel costs are estimates using typical fuel economy for the vehicle you choose.
• Places along the way and suggested overnight stops are suggestions, not reservations or endorsements. Confirm hours, availability, prices, accessibility and suitability before relying on them.
• Weather, sky and event information is a forecast or listing and can change without notice.
• Do not use the Service while driving.

You are responsible for your own plans, travel, safety and decisions, and those of your party.

6. Third-party places, links and services

The Service shows and links to businesses, places, websites, maps and services we do not own or control. We do not endorse them and are not responsible for their content, accuracy, availability, products, services, prices, safety or conduct. Your dealings with them are between you and them, under their terms.

7. Your AI assistant

You may let an AI assistant read your trip and act on it by giving it your link or connecting CampVantage. If you do:

• That assistant is provided by another company, under its own terms and privacy policy. We do not control it and are not responsible for what it says, recommends or does.
• Anything your assistant does through your link, sign-in or the CampVantage connector is treated as done by you, including sending requests to the Park, changing your plan, saving information to your profile and choosing your vehicle or starting point. Review what it does on your behalf.
• AI can make mistakes. Check important information, such as dates, times, prices, directions and park rules, with the Park.
• We may limit, slow or stop automated access to protect the Service, guests and Parks.

8. Your link and your sign-in

Your trip link, AI-view link and connector link work like keys: anyone who has them can see your trip and act on it. Keep them private and never share a sign-in code. You are responsible for activity through your links, sign-in and connected assistants. If a link is shared by mistake, contact the Park to replace it. We may revoke or replace links and sign-ins at any time.

9. Your content

You keep ownership of the information, photos, requests, reviews and other content you provide ("Your Content"). You grant Insider Perks, its affiliates and the Parks you book with a non-exclusive, worldwide, royalty-free, transferable and sublicensable licence to host, store, copy, display, adapt and use Your Content to provide, secure, improve and develop the Service and the Parks' services. Photos are used beyond that only as the sharing choices you make for them allow, and you can change those choices. You promise that you have the right to provide Your Content, that it is accurate, and that you have permission from anyone else it includes. We may remove any content.

10. Our Service and what you may not do

The Service, including its software, design, text, data compilations, models and trademarks, belongs to Insider Perks and its licensors and is protected by law. We give you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for your own trips, for non-commercial purposes, under these Terms. All other rights are reserved. You may not, and may not let anyone else:

• copy, modify, translate or create derivative works of the Service;
• reverse engineer, decompile, disassemble or try to discover the source code, models, algorithms or structure of the Service, except where the law forbids this restriction;
• access the Service by automated means, including bots, scrapers and crawlers, other than through the CampVantage connector or an AI assistant acting for you on your own trip, or copy, harvest, bulk-download or data-mine its content;
• use the Service or its content to train, fine-tune or evaluate any artificial-intelligence model, or to build, benchmark or improve a competing product or service;
• resell, sublicense, rent, lease, frame, mirror or white-label the Service, or make it available to anyone else;
• remove or alter any notice, label or attribution, including map and data-provider attributions;
• circumvent, disable or probe security features, rate limits or access controls, or test the Service for vulnerabilities without our written permission;
• access another guest's trip, link or information, impersonate anyone, give false information, upload malicious code, overload the Service, or use it unlawfully or to harass or harm anyone, including Park staff.

We may suspend or end your access if you do.

11. Feedback

If you send us ideas or suggestions, we may use them for any purpose without obligation to you.

12. Changes and availability

The Service, including any copy saved on your phone for use without signal, may be unavailable, interrupted, delayed or out of date. We may add, change, test, suspend or discontinue any feature, including features powered by artificial intelligence or offered as previews, at any time without liability. A saved copy shows information as it was when last updated.

13. Electronic communications

You agree to receive communications from us and the Park electronically, and that electronic notices and agreements satisfy any requirement that they be in writing.

14. Disclaimer of warranties

To the fullest extent permitted by law, the Service and all information in it are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, accuracy, availability and non-infringement.

15. Limitation of liability

To the fullest extent permitted by law, Insider Perks, its affiliates and their officers, directors, employees, contractors, licensors and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, data, use, goodwill, travel costs, missed or changed reservations or other intangible losses, arising out of or relating to the Service, information provided through it, third-party places, services or terms, AI assistants, the Park, or your trip, under any theory (including contract, tort including negligence, and statute), even if advised of the possibility.

To the fullest extent permitted by law, our total liability for all claims relating to the Service is limited to the greater of the amount you paid Insider Perks for the Service in the 12 months before the claim (guests pay Insider Perks nothing to use it) or US$50.

Some places do not allow some of these limits. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including your statutory rights as a consumer.

16. The Park's responsibility

The Park alone is responsible for its property, facilities, sites, services, staff, rules, safety, pricing and reservation terms, and for its own acts and omissions. Insider Perks is not responsible for the Park, your stay, or anything that happens at the Park or on your way there.

17. Indemnity

To the fullest extent permitted by law, you will defend, indemnify and hold harmless Insider Perks, its affiliates and their officers, directors, employees and contractors from any claims, losses, liabilities and expenses (including reasonable legal fees) arising out of Your Content, your use or misuse of the Service, actions taken through your links, sign-in or AI assistant, or your breach of these Terms, incorporated terms or law.

18. Disputes

Talk to us first. Email hello@insiderperks.com and we will try to resolve any dispute informally within 60 days.

Insider Perks, Inc. (Parks outside Canada). These Terms are governed by the laws of the State of Ohio, USA, without regard to conflict-of-law rules, and by the Federal Arbitration Act. If you live in the United States and we cannot resolve a dispute informally, it will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either of us may bring an individual claim in small-claims court and either of us may seek injunctive relief in court for misuse of the Service or intellectual property. You and Insider Perks each waive the right to a jury trial and to take part in a class action or class arbitration. You may opt out of arbitration within 30 days of first using the Service by emailing hello@insiderperks.com with your name and the subject "Arbitration opt-out". Claims not subject to arbitration will be brought in the state or federal courts in Cuyahoga County, Ohio.

Insider Perks Digital Inc. (Parks in Canada). These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there, and disputes will be brought in the courts in Vancouver, British Columbia.

Your local consumer laws. If you live in Québec, elsewhere in Canada, the European Union, the United Kingdom or any other place whose consumer laws do not permit any of the above, those provisions do not apply to you to that extent, the mandatory consumer laws of where you live continue to apply, and you may bring claims in the courts where you live.

19. Changes to these Terms

We may update these Terms. The effective date shows the latest version, and continuing to use the Service after a change means you accept it. We may suspend or end your access to the Service at any time. Sections 1, 2, 5 to 7, 9 to 11 and 14 to 20 survive.

20. General

These Terms, the Privacy Policy and the terms incorporated in section 2 are the whole agreement between you and Insider Perks about the Service. If any part is unenforceable, the rest stays in effect, and the unenforceable part is limited to the minimum needed. Our not enforcing a part is not a waiver. You may not transfer these Terms; we may transfer them, including to an affiliate or as part of a merger, acquisition, financing or sale, and may use contractors to provide the Service. Neither of us is liable for delays caused by events beyond reasonable control. You will comply with export-control and sanctions laws. The Parks and our affiliates may rely on and enforce these Terms; no one else is a third-party beneficiary. These Terms are written in English; if translated, the English version controls where the law allows.

21. Contact

• Your stay or reservation: the Park you booked with, the email address in your reservation confirmation.
• These Terms: hello@insiderperks.com — Insider Perks, Inc., Cleveland, Ohio, USA, or, for Parks in Canada, Insider Perks Digital Inc., British Columbia, Canada.